Refund policy

Rosivra Shop
Website: rosivrashop.in
Email: rosivrashop.in@gmail.com

RETURNS
At Rosivra Shop, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions below:

• Products can be returned within 7 days of delivery.
• Items must be unused, unwashed, and in original condition.
• Original packaging, tags, and accessories must be intact.
• Used, damaged, or tampered products are not eligible for return.

NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:

• Personal care products
• Innerwear or intimate items
• Customized or personalized products
• Digital or downloadable products
• Sale or clearance items (unless damaged or defective)

EXCHANGES
• Exchanges are accepted only for damaged, defective, or incorrect items.
• Requests must be made within 48 hours of delivery.
• Exchange is subject to product availability.

REFUNDS
• Once we receive and inspect the returned item, we will notify you via email.
• Approved refunds will be processed to the original payment method.
• Refunds are usually completed within 5–7 business days.
• Shipping charges are non-refundable.

RETURN SHIPPING
• Customers are responsible for return shipping charges.
• If the product is damaged, defective, or incorrect, Rosivra Shop will bear the return shipping cost.

DAMAGED OR WRONG ITEMS
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Email: rosivrashop.in@gmail.com
Please include clear images or videos of the product and packaging.

HOW TO INITIATE A RETURN
1. Email us at rosivrashop.in@gmail.com
2. Mention your order number and reason for return
3. Our support team will guide you through the next steps

POLICY CHANGES
Rosivra Shop reserves the right to update or modify this policy at any time without prior notice. Any changes will be reflected on this page.